Both on Friday (7 July) and Saturday (8 July), the gates of the festival ground shall open at 5:00 pm.
On 7 and 8 July (Friday and Saturday) only ONE entrance to the festival ground, located at the side of the Silesian Museum, shall be open (entrance from Tadeusza Dobrowolskiego Street).
Minors under the age of 18 can take part in the event only if supervised by an adult who, on entering the event for the first time, signs a declaration of taking responsibility for the minor, provided by the Organiser, at the information point.
There are no plans for a secure storage facility.
On safety grounds, the Organiser does not allow bringing those items to the festival ground.
Bringing a dog (or any other animal) to the festival ground is prohibited.
It is not permitted to bring photographic equipment that can be used professionally, eg. 35mm SLRs, digital SLRs, medium and large format cameras, etc.! It is also forbidden to bring video cameras and professional sound recorders to the festival ground. Only accredited journalists are entitled to bring professional audio and video recording equipment to the festival ground.
Persons whose state of health requires specialist medication may bring the necessary medication, medical equipment, food and beverages to the festival ground, but a medical certificate is required.
Yes. An ID is required and security staff may ask you to present it.
Yes, if you wear a valid, undamaged and fastened wristband. You can enter the festival ground only through the main entrance from Tadeusza Dobrowolskiego Street.
Yes. The Organiser has a third-party liability insurance.
On the days of the Festival (6-9 July), the online sales of the tickets for the given day will be conducted until 10:00 pm
Yes, on each day of the festival there will be stalls with tickets available for purchase.
Tauron customers are not entitled to any discount.
In order to receive a discount code entitling you to a 25% discount, all you need to do is send a free text message reading: ‘Nowa’ to 80557. The discount code can ONLY be redeemed at Ticketpro.pl. The promotion applies only to 2-day passes and lasts until the pool of discounted tickets runs out.
Yes. You will receive the appropriate wristband based on the printed ticket.
Unfortunately not. The seats will be assigned at the National Polish Radio Symphony Orchestra concert hall. When you come to the opening concert you will also get a seat for the closing concert.
The purchased tickets / passes are non-exchangeable and non-refundable.
There will be no possibility of getting wristband duplicates.
Yes. Go immediately to the Information Point at the entrance gate to the festival ground where your wristband will be replaced with a new one and fastened on your wrist. Only wristbands that are damaged at the festival area will be replaced.
Should your ticket or pass not arrive 2 days before the start of the Festival at the latest, contact Ticketpro from Monday to Friday between 09:00 am and 5:00 pm.
ul. Osikowa 45
Phone No: 0048 32 352 00 04
In case of damage, destruction, loss or theft of tickets, contact Ticketpro to determine the complaint procedure.
ul. Osikowa 45
Phone No: 0048 32 352 00 04
The only acceptable forms of payment at the festival site shall be special coupons and debit/credit cards.
There will be no ATM at the festival ground.
The following cards will be accepted at the festival ground: Diners Club, Discover, Maestro, Master Card, VISA.
Zabronione jest wnoszenie własnego jedzenia oraz napojów na teren festiwalu.
It is forbidden to bring your own food or drinks to the festival ground.
No. It is forbidden to bring your own alcohol to the festival area.
There will be no cigarettes available for purchase at the festival ground.
Yes. Strong liquors will be available for sale at the festival ground.
The discount does not apply to persons with disabilities.
Yes, but only if the person with a disability shows a certificate confirming the status of the assistance dog and the required vaccination certificate of the dog.
Yes. There will be toilets for people with disabilities at the festival ground.
Special platforms for people with disabilities will be prepared at the National Polish Radio Symphony Orchestra concert hall, T-Mobile Electronic Beats and Śląskie.Carbon Neutral.
Yes, but minors under the age of 18 can take part in the event only if supervised by an adult who, on entering the event for the first time, will have to sign a declaration of taking responsibility for the minor, provided by the Organizer!
Children up to 10 years old have free admission to the festival ground.
Of course! We also invite parents with children to the festival.
The Kids Zone will be open on Friday, 7 July, and Saturday, 8 July, from 5:00 pm to 10:00 pm.
No, no at all, it will be totally free?! ☺
There's no need to do that.
Yes. The minimum age of a child is 4 years and the maximum age is 12 years.
Teachers of pre-school education will be taking care of children in the Kids Zone.
Every child receives a wristband with their parent’s/guardian’s phone number at the entrance. Call their parent or/and bring the child to the info/ticket point.
Due to safety concerns, entry to the festival area with a bike will not be possible.
Bike stands are not planned at the festival ground.
Yes. Parking lots will be located at the entrance to the festival ground.
The parking lot will be free of charge and will not be guarded.
Parking is free of charge for all ticket/pass holders.
The parking lot is publicly available.
The parking lot will be open throughout the festival.
You can get to the festival ground with all buses stopping at the roundabout and/or at Rozdzinskiego Str. There will also be free transport for festivalgoers, i.e. marked buses going from the central railway station, through the city centre, the campsite, near the festival ground, i.e. to Rozdzinskiego Street.
Latitude: 50,263507 | Longitude: 19,03489
The pass / 1-day ticket does not guarantee the entry to the Chamber Music Hall.
The National Polish Radio Symphony Orchestra Chamber Music Hall, due to its unique character, has a limited number of seats. On safety grounds, a limited number of people will be permitted to enter the hall. In order to have a guaranteed seat at the Chamber Music Hall, it is worth arriving well in advance.
No. The first 400 people can enter the concert at the Chamber Music Hall.
The campsite will be open from 12:00 am on Thursday, 6 July, to 12:00 am on Monday, 10 July.
The Organisers will provide free bus service from the campsite to the festival site both ways.
Yes, there will be sanitary units with warm showers on the campsite.
Yes, there will be a food and drinks area with foodtrucks.
The campsite security will be provided by professional security service 24 hours a day.
No. You need to pay for the car parking ticket.
Unfortunately not. There will be only places to put up tents.
The rental of recreational equipment is not planned.
Complaints should be sent by registered mail no later than 14 days after the festival’s end to the following address:
More Music Agency
ul. Wojewódzka 26a/3
Complaints will be examined within 21 days of the date of the delivery of the registered letter.